Helping customers reach financial goals Rachel Gross understands customer service is an important part of any job. Rachel, a loan officer with First National Bank North of Walker, improved her customer service skills through her first job bagging groceries and being a cashier at her grandparents' grocery store. "It helped to build confidence communicating with customers, said Rachel, a Northland (Remer) High School graduate who added the favorite part of her job is helping my customers reach their financial goals. Rachel and her husband, Jamey have a 21-year-old son, Logan, and 17-year-old daughter, Mackenzie. Her other family is her co- workers "No surprise here; they are my second family, she said. Rachel, whose proudest career moment was being nominated for Employee of the Year in 2006, said her company is first and foremost" about its customers. Rachel Gross They are extremely involved in the community and encourage it,' she said. In her free time, Rachel said she lives for lake time and bonfires. First National Bank also enjoy snowshoeing and snowmobiling in the winter months" she said. "I love to travel, and entertaining with family and friends is something I do throughout the year. www.fnbnorth.com MEMBER FDIC Helping customers reach financial goals Rachel Gross understands customer service is an important part of any job. Rachel, a loan officer with First National Bank North of Walker, improved her customer service skills through her first job bagging groceries and being a cashier at her grandparents' grocery store. "It helped to build confidence communicating with customers, said Rachel, a Northland (Remer) High School graduate who added the favorite part of her job is helping my customers reach their financial goals. Rachel and her husband, Jamey have a 21-year-old son, Logan, and 17-year-old daughter, Mackenzie. Her other family is her co- workers "No surprise here; they are my second family, she said. Rachel, whose proudest career moment was being nominated for Employee of the Year in 2006, said her company is first and foremost" about its customers. Rachel Gross They are extremely involved in the community and encourage it,' she said. In her free time, Rachel said she lives for lake time and bonfires. First National Bank also enjoy snowshoeing and snowmobiling in the winter months" she said. "I love to travel, and entertaining with family and friends is something I do throughout the year. www.fnbnorth.com MEMBER FDIC